Terms & Conditions

1. About us and these terms

These Terms & Conditions apply when you request, book or purchase mobile tyre fitting, tyre replacement, puncture inspection or repair, roadside tyre assistance, van tyre fitting or a related service from Automotive Mobile Tyres ("we", "us" or "our"). Our contact address is 50 High Furlong, Banbury OX16 1PR, United Kingdom. Our full contact details are in section 15.

Please read these terms before confirming a booking. They form part of your contract when made available to you before you book and you accept the booking. We will provide confirmation and the applicable terms in a form you can keep, such as email or a message. Nothing in these terms removes or restricts your statutory consumer rights.

2. Bookings, information and quotations

You may request a service by telephone, WhatsApp, our website or another approved contact method. A request is not a confirmed booking until we have accepted it, confirmed the relevant service details and received any deposit or prepayment requested.

To prepare a suitable quote and dispatch the right equipment or tyre, we may ask for your name, telephone number, exact location, vehicle registration, make/model, tyre size, photographs, wheel position, fault description and other relevant details.

Quotes are based on the information available at the time. Your quote will state whether it includes the specified tyre(s), fitting, a standard valve, balancing and disposal. Unless expressly included, it excludes unforeseen work, specialist parts, damaged wheel nuts, locking-wheel-nut removal, wheel repair, TPMS components, recovery, parking/toll charges or other items not expressly listed. We will seek your approval before carrying out chargeable additional work.

Prices and availability can change before acceptance because tyre stock and supplier pricing can change quickly. Once we accept your booking, the agreed price will not change unless you request a change, information supplied was materially inaccurate, unexpected conditions require additional work, or a pricing error needs to be resolved. We will explain the position and ask for approval before any extra charge. We will not automatically increase an accepted price. If a pricing error cannot be agreed, we will resolve the booking fairly, including refunding unsupplied goods or services where cancellation is appropriate; your legal rights remain unaffected.

Consumer prices are quoted in pounds sterling and include applicable taxes. We will disclose compulsory charges before you book, or explain how a charge will be calculated if it cannot reasonably be fixed in advance. Optional extras require your express agreement.

3. Deposits, prepayments and final payment

We may request a deposit or full prepayment to reserve stock, allocate a technician and schedule travel. The amount and payment timing will be explained before you confirm.

• Deposit: an advance payment credited against the agreed total price, subject to any lawful cancellation deduction.
• Call-out charge: the agreed price for mobilisation, travel, attendance and/or inspection, as described in your quote.
• Balance: the remaining agreed amount, due at the stage confirmed when booking, normally before fitting or immediately after completion.

Cancellation deductions and refunds

A deposit is not automatically forfeited. Subject to section 4, if you cancel, miss an appointment or prevent the agreed service from proceeding, we may deduct a fair amount for services supplied and directly resulting, legally recoverable losses. Incorrect tyre, vehicle or location details, missing access or leaving after dispatch may lead to such costs.

We take reasonable steps to reduce losses, including returning or reallocating stock where possible. We will account for costs saved and avoid charging twice for the same loss. We can explain a deduction on request and will refund any excess. Ordinary stock ordered for your booking is not automatically treated as a bespoke item with no cancellation rights.

If we cancel and you do not accept an alternative, we will refund payments for goods or services not supplied. This does not limit any further legal remedy available to you.

Payment is in pounds sterling using an accepted payment method. Please contact us promptly about a disputed payment so we can investigate. This does not restrict your right to contact your bank, card issuer or payment provider, or use any statutory payment protection.

4. Consumer cancellation rights and urgent work

Ordinary distance and off-premises bookings

If you book as a consumer by telephone, WhatsApp, online or away from our premises, a statutory right to cancel may apply. For a service contract, the normal period ends 14 days after the day the contract is made. For a sales contract, including goods supplied with fitting, it normally ends 14 days after the day you or your nominated recipient receives the goods. Relevant exceptions and any legally extended cancellation period still apply.

Starting services during the cancellation period

Where a cancellation right applies, we will obtain your express request before starting services during that period. For an off-premises contract, that request must be in a form you can keep. Accepting these terms or paying a deposit does not, by itself, provide that request.

If you then cancel, a proportionate charge for services actually supplied before cancellation may be payable only where the required request and cancellation information have been provided. This may include the service element of agreed travel or inspection actually supplied. The full call-out fee is not automatically due. A service contract's cancellation right ends after full performance only if you first expressly requested early performance and acknowledged that consequence.

Specifically requested urgent repairs

The statutory cooling-off right does not apply to a visit you specifically request for urgent repairs or maintenance, including replacement parts necessarily used for that work. This exception does not automatically cover extra services or goods beyond that urgent request. Calling a booking an emergency does not by itself remove your rights.

How to cancel

Tell us clearly by calling 07356 050741, sending a WhatsApp message to +44 7356 050741, emailing support@automotivemobiletyres.co.uk, or writing to our address in section 15. Include enough information to identify your booking. You can use the optional form below, but you do not have to. For a statutory cancellation deadline, sending your clear notice before the deadline is sufficient; you do not need to wait for our reply.

Returns and refund timing

Where statutory cancellation requires goods to be returned, send them back within 14 days of telling us. Contact us for practical return arrangements. You pay direct return costs only where we told you this before booking; we will provide the required estimate for goods that cannot normally be returned by post. Faulty-goods remedies have separate rules.

We make statutory cancellation refunds without undue delay and normally within 14 days of your notice. For goods we have not offered to collect, we may wait until we receive them or evidence of return; the refund is due within 14 days of that event, whichever occurs first. Refunds use the original payment method unless you agree otherwise, without a refund fee. Standard delivery costs are refunded where required. A lawful deduction may apply for handling beyond what is needed to assess the goods.

Nothing here limits remedies for faulty or misdescribed goods, unsafe work, lack of reasonable care and skill, or another breach of your legal rights.

Optional cancellation form

Use this only if you wish to cancel. Copy it into an email or letter and complete the relevant details. It is not an online submission form.

5. Dispatch, change of mind and call-out charges

Dispatch can involve travel and service costs. If you cancel, use another provider, leave, become unreachable or no longer need attendance after dispatch, a charge may apply under sections 3 and 4.

Any charge must follow the price or calculation method disclosed before booking and remain fair and legally recoverable. Dispatch alone does not make the whole deposit or call-out fee non-refundable. We will account for the service actually supplied, avoid duplicate charges and apply any statutory cancellation rules first.

A disclosed attendance or inspection charge may also be payable where we reasonably attend but cannot proceed because the vehicle is inaccessible or unsafe, details supplied were materially wrong, required keys or authority are missing, or the problem falls outside the booked service. Charges will reflect the circumstances, including whether the problem was our responsibility. No additional work will be charged without your approval.

6. Puncture inspection and non-repairable tyres

A puncture booking includes attendance and professional assessment; it does not guarantee that a tyre can be repaired. Repair depends on factors such as the location and nature of the damage, tyre condition, previous repairs, tread, structural damage and safe repair requirements.

If the fitter determines that a puncture is not safely repairable, the agreed call-out and inspection charge remains payable for attendance and assessment properly supplied, subject to sections 3–5 and your statutory rights. This covers attendance, travel, time and assessment already supplied. If a replacement tyre is available, we will explain the option and price. We will not fit a chargeable replacement without your approval.

If you decline a recommended replacement, the call-out/inspection charge remains due. We may refuse to repair or fit any item where doing so would be unsafe, unlawful, unsuitable for the vehicle or contrary to professional judgment.

7. Rescheduling, delays and missed appointments

Please give at least 24 hours' notice to reschedule a non-urgent advance booking. We may agree to transfer the deposit to one replacement appointment, subject to stock and availability. With shorter notice, any deduction will be assessed under sections 3 and 4 rather than automatically retaining the deposit.

If you are absent, unreachable or the vehicle is inaccessible at the confirmed time and place, we may be unable to complete the visit. A fair attendance or cancellation charge may apply, and a new deposit may be requested for a replacement booking. We will explain the calculation and credit any amount that remains available.

Arrival times are estimates unless we expressly agree a guaranteed time. Traffic, road incidents, weather, earlier jobs, safety conditions, stock and breakdowns may affect them. We will take reasonable steps to update you about material delays.

We must still provide the service within the agreed time or, where none is agreed, a reasonable time. If a delay gives you a legal right to end the contract, obtain a refund or another remedy, these terms do not restrict it. Tell us before booking if timing is essential so we can confirm whether we can meet it.

8. Your responsibilities

You agree to provide complete and accurate information and to tell us promptly if anything changes. You are responsible for:

• checking the tyre size shown on the vehicle and providing clear photographs where requested;
• providing the correct vehicle registration, make/model, wheel position, location and contact details;
• having authority from the vehicle owner to request and approve the work;
• ensuring the vehicle is legally and safely parked in an accessible location with enough working space;
• providing keys, locking-wheel-nut keys/adaptors and any required access or parking permission;
• disclosing known damage, unusual modifications, TPMS issues, seized or damaged fixings and safety risks;
• keeping passengers, children and animals away from the working area; and
• following safety instructions and not driving the vehicle until the fitter says the work is complete.

We may stop or decline work if the location, traffic, weather, vehicle or conduct of anyone present creates an unacceptable health and safety risk. Charges for attendance and work already undertaken may still apply.

9. Tyres, parts and fitting

Tyre photographs on our website are illustrative. Brand, tread pattern, labelling, production date and appearance may vary from an image, but the supplied tyre will match the agreed essential specification unless you approve an alternative.

Where an exact tyre or part becomes unavailable, we may offer a suitable alternative and explain any price difference. You can accept or decline it. We will not substitute a materially different item without approval.

Once supplied and fitted, you are responsible for normal care and safe use of the tyres and parts. This does not transfer responsibility for a defect in our goods or work to you. You should check tyre pressures regularly, follow vehicle-manufacturer guidance, return for any recommended checks, and stop driving if you notice vibration, loss of pressure, warning lights, unusual noise or another safety concern.

Removed tyres may be taken for lawful disposal unless you ask to retain them before work begins and it is safe and lawful to do so. A disposal charge may apply if disclosed in the quote.

10. Availability, locations and estimated response times

Website coverage information, postcode checks, fitter counts and response-time estimates are indicative. They do not guarantee that a particular fitter, tyre, arrival time or service is available. Availability is confirmed only when we accept the booking.

We may allocate or arrange an appropriately equipped mobile technician to attend your location. We remain responsible for providing the service we have contracted to supply, subject to these terms.

Parking charges, tolls, congestion charges, restricted-access fees or exceptional travel costs may be charged only where disclosed and agreed before booking, or expressly approved by you as an additional cost before it is incurred.

11. Service standards, complaints and warranties

We will provide services with reasonable care and skill. Goods will be as described, of satisfactory quality and fit for a purpose you made known to us where the law requires. Any manufacturer warranty is additional to your statutory rights, not a replacement for them.

If you believe there is a problem, stop using the vehicle where continued use may be unsafe and contact us as soon as reasonably possible. Give us your booking details, a description and photographs where helpful. We may reasonably ask to inspect the issue, but this does not require you to accept a repair where the law gives you a right to reject goods or another remedy.

Depending on the circumstances, consumer remedies can include rejection and a refund, repair or replacement of goods, repeat performance of services or a price reduction. We will not require you to pursue the manufacturer instead of exercising rights against us.

Normal wear and damage caused after fitting by impacts, new punctures, misuse, incorrect inflation, wheel or suspension faults, accidents or unrelated third-party work do not by themselves establish a defect in our goods or workmanship. We remain responsible where our goods or work caused the problem. The terms of any separate warranty will be provided if one is offered.

12. Liability

We are responsible for foreseeable loss or damage caused by our breach of contract or failure to use reasonable care and skill. Loss is foreseeable if it is an obvious consequence or was within both parties' reasonable contemplation when the contract was made.

We are not responsible for losses to the extent they were not caused by us, were not foreseeable, or were caused by your materially inaccurate information or failure to follow reasonable safety advice. This does not excuse a failure by us to make checks or take precautions reasonably expected of a competent fitter.

We do not exclude or limit liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, statutory consumer rights, or anything else that cannot lawfully be excluded or limited.

If you book wholly or mainly for business purposes, any exclusion of business losses must be expressly agreed and satisfy applicable legal requirements, including reasonableness where required. These terms do not impose an automatic blanket exclusion of every business loss.

13. Website, estimates and third-party services

We try to keep website information accurate and available, but content may occasionally be incomplete, outdated or unavailable. A postcode checker, map, online estimate or automated result is for guidance and does not itself confirm a booking or price.

Our website may link to third-party websites or communication services, including WhatsApp and mapping providers. Their terms and privacy practices apply when you use them. We are not responsible for third-party content outside our control.

Website text, graphics, branding, code and other material owned by us may not be copied or commercially reused without permission, except where the law permits.

14. Events outside our control and general terms

Events outside our reasonable control, such as severe weather or road closures, may affect attendance. We will tell you about material disruption, take reasonable steps to reduce its effects and discuss rescheduling or an alternative. This clause does not excuse our own lack of reasonable care or remove a legal right to cancel, receive a refund or claim a remedy. If the booking is ended, we will refund payments for goods or services not supplied, subject only to lawful charges for anything already supplied.

If a provision is unlawful or unenforceable, the rest continues where it can fairly do so. Not immediately enforcing a right does not mean giving it up. Contact us if you need to transfer a booking; we will consider reasonable requests. We will not transfer our contractual obligations in a way that reduces your legal protections.

We may update these terms for future bookings. The version agreed when your booking was confirmed applies to that booking unless we both agree a change or the law requires otherwise.

These terms are governed by the law of England and Wales. Consumers elsewhere in the UK retain mandatory protections and any right to bring proceedings in their home jurisdiction. Nothing requires a consumer to use a court that would unlawfully restrict those rights.

15. Contact and complaints

Please contact us if you have a question, cancellation request or complaint. We aim to acknowledge concerns promptly and investigate fairly. Have your booking reference, vehicle registration and service date ready if available so we can locate the job.

Contacting us does not prevent you from seeking independent advice, contacting your payment provider or using available legal remedies.